Shipping policy

Shipping Policy

This policy applies to orders placed directly with the Official HIEHA Electric Bike Store at hiehabikes.com.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after order confirmation. You will receive an email notification with tracking information once your order has shipped.

2. Shipping & Delivery Estimates

Once dispatched, estimated delivery transit time is typically 3–7 business days depending on your destination within the contiguous United States.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, or peak holiday periods.

3. Shipping Areas & Restrictions

We currently ship to addresses within the contiguous 48 United States.

Due to transportation regulations and safety requirements for electric bicycles and large-capacity lithium-ion batteries, we do not ship to:

Alaska, Hawaii, Puerto Rico, or other U.S. territories
P.O. Boxes, APO, FPO, or DPO addresses

4. Shipping Carriers

We partner with major carriers including FedEx and UPS (as well as specialized freight partners when necessary) to ensure your e-bike and accessories arrive safely.

5. Order Tracking

When tracking is available for your shipment, you will receive an email confirmation with tracking details. Please allow up to 48 hours for the tracking information to update in the carrier system.

For inquiries regarding tracking, contact us at support@hiehabikes.com with your order number.

6. Shipping Damage or Loss

Please inspect your package immediately upon delivery. If an e-bike, battery, or accessory appears damaged in transit or is missing, please contact us promptly with: