HIEHA E-Bike Limited Warranty

This policy applies only to eligible products sold by the Official HIEHA Electric Bike Store at hiehabikes.com. Proof of purchase is required.

Warranty review

Manufacturing defects in the complete e-bike, motor, battery, controller, display, frame, tires, brake pads, and other components are reviewed according to the affected component, the evidence provided, product condition, purchase record, and applicable warranty documentation.

Available remedies

For an approved claim, the available remedy may include troubleshooting, repair, or replacement of the affected component. If the original component is unavailable, an equivalent component may be used where appropriate. A warranty claim does not automatically qualify for a refund.

Tires and other wear items

Outer tires and inner tubes are wear items. A factory defect present at delivery may be reviewed if reported with clear photos or video before use. Normal wear, punctures, incorrect inflation, collision damage, and damage after delivery are not manufacturing defects. Brake pads and other wear items are similarly subject to condition and cause-of-failure review.

Exclusions

Coverage does not include misuse, incorrect installation, accidents, collision or external damage, unauthorized modification or repair, use of incompatible accessories, normal wear, loss or theft, or damage caused by failure to follow the owner’s manual.

How to request review

Email support@hiehabikes.com with proof of purchase, the e-bike model, serial number when available, and clear photos or video. Do not ship a bike, battery, or component until written instructions are provided.