Contact HIEHA Bikes | E-Bike Support

Need Help?

Have a question about your HIEHA e-bike, order, shipping, return, or warranty? Our support team is here to help.

Email: support@hiehabikes.com

For faster assistance, please include your order number, e-bike model, a short description of the issue, and clear photos or videos when applicable.

If your product was purchased through Amazon, TikTok Shop, Walmart, or another retailer, please include the original sales channel and seller information.

Quick Help

Shipping Policy
Returns & Refunds
Warranty Policy
FAQ

Safety Notice

If you believe an issue may affect rider or battery safety, stop using and charging the product and contact us immediately. If safe to do so, keep the product away from combustible materials and include “URGENT” in your email subject.