HIEHA Electric Bike FAQ

What should I include in a support request?

Include the order number, exact bike model and version, purchase channel, and clear photos or video of the issue.

How do I confirm that a replacement part fits?

Match the exact e-bike model and version shown on the bike and order record. Email support@hiehabikes.com before ordering if compatibility is unclear.

What should I inspect before riding?

Follow the owner’s manual. Check the fasteners, handlebar and stem, wheels, brakes, tire pressure, battery lock, controls, and display before the first ride and after transportation.

Where are shipping, returns, and warranty rules?

Use the policy links below. Policy drafts that depend on unconfirmed commercial or legal facts will not be published.